Melpens.com - our shipping & returns policy

our shipping & returns policy
all your questions answered on our hassle free shipping & returns policy

easy & simple shipping
We pride ourselves with a single shipping fee** separated by zones with absolutely no hassle to various parts of the world. All orders will be processed and shipped out from Malaysia.

International shipments will be transported via our partners FeDex or DHL courier service.

International Shipping Charges
Asia, Asia Pacific	USD 12.00
Japan, Korea	USD 16.00
United States of America, Canada	USD 16.00
Europe, Middle East, India, Latin America	USD 18.00
Israel, Rest of the world	USD 30.00

For domestic delivery, we will arrange the delivery via Post Malaysia or the Citylink courier service and will usually take about 3 working days to reach the address.

Domestic Shipping Charges
Malaysia	USD 5.00

* Note - Shipments ONLY to physical addresses
We'd like to stress that all delivery to physical addresses only as our shipping carrier Do Not deliver to P.O. Box or mailbox addresses. For other form of shipping arrangement, please email us so that we can provide the alternative solution.

** Note - Shipments above 5 items
For shipments with above 5 items, in most cases, our standard shipping fee as stipulated in the above chart applies however, should the shipment become too heavy, we will notify you of the minimal surcharge prior to charging your card.

international shipping & handling costs
For international orders, customer will be responsible for all tariffs, taxes, duties, or brokerage fees. We are not able to ascertain the additional charge for different country. Therefore all the additional charge will be beared by the customer.

You may wish to contact your local customs office, FeDex or DHL courier service customer service for more information.

return policy
Should you feel dissatisfied with the product in any one of the reasons below, please feel free to return the product in accordance to our return policy.

Items received with defects in material and or workmanship. Please arrange to return the parcel within 7 days from date of receipt and we will arrange either full refund of replacement. We will bear the return shipping fee.

For lost or damage in transit, please contact us within 48 hours from the date of receipt. Please hold the items for 14 days to facilitate investigation to be carried out by the carrier. In order to speed up the investigation, recipient may wish to take photos of the damaged goods upon receiving the parcel from the courier company.

We will process the replacement parcel upon the completion of investigation report. For this return, we will bear the return shipping fee.

If the customer returns the items due to dissatisfaction of the product, please contact us within 48 hours, and return the parcel within 7 days from the date of receipt.

The item must be securely packed with reselling or original condition, including the complete case and documentation. Upon receiving the return item, we will inspect and proceed to arrange the replacement or refund.

Please note that the return shipping fee will be beared by customer and shipping fee will not be refundable for such cases.

* Special note on fountain pens & ink bottles
For the cases of fountain pen, you may wish to test out the nib by dipping it in an ink bottle. We will not be able to accept return of fountain pen that had been filled. In addition, we will not be able to accept return of used ink bottle too.

Prior to returning items, please contact us providing your reason for returning the said item at sales@melpens.com and have the product returned to the following address :

Attention : Mel Pens
Melpens.com
Level 28 Central Plaza
34, Jalan Sultan Ismail
50250 Kuala Lumpur
MALAYSIA

Contact +6016 209 0186